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Open Support Ticket |
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Log a call ticket with Vineyardsoft’s Technical Support staff
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Regardless of whether you own KnowledgeSync or are just evaluating it, you are entitled to receive Technical assistance from Vineyardsoft’s Support department. To log a call ticket with our Support staff, please click on the link in the box to the right.
(You may also telephone Vineyardsoft Support at 800-850-8055; note, however, that on-line ticket submission often results in a faster answer than phoned-in questions.)
Prior to logging your question with Vineyardsoft, please make sure you have first contacted your KnowledgeSync Partner (as they are most familiar with your implementation) and also check our on-line KnowledgeBase to see if the information you are looking for is there.
If you own KnowledgeSync, you must be current on your Maintenance and Support plan in order to receive Technical Assistance. To inquire as to the status of your M&S plan, please submit an email here.
And please read the following document for information on KnowledgeSync Tech Support response times, hours of operation, and available support services.
Vineyardsoft Support Services (PDF)
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